FAQ
SHIPPING INFO:
WHEN WILL MY ORDER SHIP?
- Orders are processed within 2-5 business days. Transit time depends on the carrier and service selected at checkout. Most orders have a transit time of 2-5 days. (holidays or inclement weather may increase ship time)
- All orders ship from our location in Fort Worth,Tx
- By default, orders ship USPS and tracking information is provided once your order has left our facility. You can select UPS as the carrier at checkout if you prefer.
- If you have any questions about your order, please send us a message HERE.
I ENTERED THE WRONG ADDRESS
- Simply reply to your Order Confirmation Email immediately and give us the correct information. In most cases we can make the correction within 12 hours
CAN I CANCEL or RETURN MY ORDER?
- Your order can be cancelled for a full refund ONLY if it has not been fulfilled.
- Once the order is fulfilled & shipped you will be responsible for the cost to return the package.
- To cancel an order please email hello@180hair.com with the subject line "CANCEL ORDER!"
MY PRODUCT ARRIVED DAMAGED
If you received your product crushed, leaking, broken or unusable please do the following:
- Email us at hello@180hair.com and include:
2. A picture of the damaged product.
- Once received, we will re-send your package.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours. hello@180hair.com